How to Troubleshoot Internet Explorer Crashes
If Internet Explorer is crashing and burning, your problem likely lies with a buggy browser add-on. However, Internet Explorer crashes can have a variety of other causes, including incompatibilities with hardware rendering and possible malware.
We have also covered ways to troubleshoot crashes with Google Chrome and issues with Firefox. The steps are remarkably similar for each browser, although how you go about performing them varies wildly between browsers.
Run Internet Explorer Without Add-Ons
Crashes are normally caused by buggy toolbars or other browser add-ons. You can check if add-ons are the problem by running Internet Explorer without add-ons.
To do so, open the Start menu and launch the All Programs > Accessories > System Tools > Internet Explorer (No Add-Ons) shortcut.
On Windows 8, press the Windows key, type iexplore.exe -extoff at the Start screen, and press Enter.
Internet Explorer will open without loading any add-ons. Try using it without add-ons – if no crashes occur, a buggy add-on is causing the crash. If crashes continue to occur, you have another problem.
Disable Browser Add-Ons
If running Internet Explorer with no browser add-ons fixed your problem, you can disable the add-ons one by one to identify the one causing the problem. Click the gear menu and select Manage add-ons to open the Manage Add-ons window.
Select an add-on in the Toolbars and Extensions category and click the Disable button to disable it. Disable add-ons one by one – or disable them all and enable them one by one – until you identify the add-on causing the problem.
If you don’t need the add-ons, feel free to leave them disabled.
Reset Internet Explorer Settings
You can reset Internet Explorer’s browser settings to the defaults, which can help solve a variety of browser problems. First, open the Internet Options window from the gear menu.
Select the Advanced tab and click the Reset button to reset your browser settings.
You will have the ability to see exactly which settings will be reset before confirming. You could delete your personal settings, too, although this shouldn’t be necessary.
Use Software Rendering
Like other browsers, Internet Explorer 9 and later versions use your computer’s graphics hardware to accelerate web page rendering. This can occasionally cause problems with some graphics hardware and graphics drivers.
You can see whether this is causing the problem by disabling hardware acceleration. First, open the Internet Options window.
Click the Advanced tab and enable the “Use software rendering instead of GPU rendering” option under Accelerated graphics. You will need to restart IE after changing this setting.
If crashes continue to occur after activating software rendering, you should probably disable this option. Assuming it works properly – and it does on the vast majority of computers — GPU rendering helps speed things up.
Microsoft also offers an Internet Explorer “Fix it” troubleshooter that you can run to attempt to fix problems with Internet Explorer.
How to Troubleshoot Google Chrome Crashes
If you are regularly seeing the “Whoa! Google Chrome has crashed” message, there is likely a problem on your system. An occasional crash can happen, but regular crashes are probably caused by something you can fix.
If you are curious just how often Chrome is crashing, you can type chrome://crashes into your location bar and press Enter to view a list of crashes and when they occurred. This is just one of Chrome’s many hidden chrome:// pages.Check For Conflicting Software
Google Chrome has a hidden page that will tell you if any software on your system is known to conflict with Google Chrome. To access it, type chrome://conflicts into Chrome’s address bar and press Enter.
You can also check the Software that crashes Google Chrome page on Google’s website for a list of software that causes Chrome to crash. The page includes instructions for solving conflicts with some conflicting software.
If you have conflicting software on your system, you should update it to the latest version, disable it, or uninstall it. If you are not sure which software a module is related to, try Googling the name of the library.Scan for Malware
Malware can also interfere with Google Chrome and cause it to crash. If you are encountering regular crashes, you should scan your computer with antivirus software like Microsoft Security Essentials. If you already have antivirus software installed, you may want to get a second opinion from another antivirus program.
Solve Flash Crashes
We have found that the Flash plugin Chrome includes can cause it to crash in some cases. If you are seeing regular Shockwave Flash crashes, you may want to try disabling the internal Flash plugin and using the standard Flash plugin in Google Chrome.
For instructions, read: How To Fix Shockwave Flash Crashes in Google Chrome
Switch to a New Profile
Chrome crashes may be caused by a corrupted profile. You can test this by creating a new profile from Chrome’s Settings screen. Open the Settings page from Chrome’s menu and click Add new user under Users.
Change to the new profile after creating it and see if the crashes continue to occur. You can sign into Chrome with your Google account to sync the data from your old profile. However, Google recommends you don’t copy any files from the old profile folder by hand – they may be corrupted and causing the problem.
Fix System File Problems
Google recommends running the SFC.EXE /SCANNOW program to check for – and fix – problems with protected system files on your Windows system if you are encountering crashes. To do this, locate the Command Prompt in your Start menu (press the Windows key and type Command Prompt), right-click it, and select Run as Administrator.
Type the following command in the Command Prompt window and press Enter:
SFC.EXE /SCANNOW
Windows will scan your computer for problems with system files sand fix any problems it finds.
Hardware issues can also cause Chrome crashes. You may want to test your computer’s RAMand ensure it isn’t faulty.
How to Troubleshoot Mozilla Firefox Crashes
Firefox can crash for a variety of reasons, but you can quickly fix most crashes with Firefox’s Safe Mode and Reset features. However, even these tricks won’t fix every crash.Web browsers are complicated pieces of software that interact with lots of other software on your system – extensions and themes, plug-ins, security programs, graphics drivers, and more. Incompatibilities or out-of-date software can often cause crashes.
Use Safe Mode
Firefox has a Safe Mode that loads Firefox without loading your add-ons. To activate Safe Mode, click the Firefox menu, point to Help, and select Restart with Add-ons Disabled. You can also enter Safe Mode by holding the Shift key while starting Firefox.Try using Safe Mode for a while if Firefox is crashing. If Safe Mode works properly, the problem is with one of your add-ons. You may want to leave Safe Mode and disable add-ons one-by-one until you identify the add-on causing the problem.
Reset Firefox
Firefox stores your personal data in a profile folder. Problems can occur with your profile folder, but you do not have to waste time identifying and fixing the exact cause. Firefox’s Reset feature will create a new profile folder, migrating over your bookmarks, browser history, saved passwords, cookies, and auto-fill information.You will lose your extensions, themes, search engines, and site-specific preferences when you reset Firefox. Extensions and themes in particular can cause crashes, so getting rid of them and starting from a clean profile can be helpful.To reset Firefox to its default state, open the Firefox menu, point to Help, and select Troubleshooting Information.
Click the Reset Firefox button. Firefox will create a new profile for you and migrate most of your old information over. The new, clean profile should hopefully fix your crashes.
If Firefox starts crashing again after you reinstall your favorite extensions, one of your extensions is likely causing the crashes. Try reinstalling extensions one-by-one to identify if a particular extension is causing problems.Disable Hardware AccelerationFirefox’s hardware acceleration feature uses your computer’s graphics card to render text and objects on web pages. This speeds up web page rendering and takes some load off your CPU. However, hardware acceleration can cause problems with some graphics drivers and graphics cards.
You can determine whether hardware acceleration is the problem by disabling it. To do so, click the Firefox button and select Options. Click the Advanced icon and uncheck the Use hardware acceleration when available checkbox.
Try using Firefox for a while after disabling this feature. If Firefox stops crashing, hardware acceleration was likely the problem. You can try installing updated graphics drivers and see if they fix the problem. If they don’t, you should leave hardware acceleration disabled on your system.Note that you should not disable hardware acceleration if everything is working properly, as this is a useful feature.
Check for Malware
Malware can cause Firefox to crash, just as it can cause other programs to crash on your system. If Firefox is regularly crashing, scan your computer with an antivirus program likeMicrosoft Security Essentials. If you already have an antivirus program installed, you may want to get a second opinion from another antivirus program.
Update Software
Mozilla recommends updating the software on your system if Firefox is crashing. Here is a list of everything you should update:Firefox: Click the Firefox menu, point to Help, and select About Firefox. Download and install any available updates.Plug-ins: Visit the Firefox plug-in update check page. The page will scan your browser for outdated plugins. Follow the links to download and install updates for any outdated plugins.
Extensions and Themes:
Click the Firefox button, click Add-ons, and select Extensions. Click the gear menu and select Check for Updates. Install any updated add-ons.Windows: Use Windows Update to ensure Windows is up-to-date.
Graphics Drivers:
Install updated graphics drivers to fix problems with hardware acceleration.Internet Security Software: Install the latest versions of any firewalls, antivirus programs, Internet security suites, and other security applications installed on your system.
Hardware problems can also cause Firefox – and other software – to crash. Try checking your computer’s RAM for errors if crashes continue to occur.
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