Desktop Support Engineer
by Encore Capital Group in Gurgaon
Experience: 3 to 6 yrs. | Opening(s): 1 Posted on: 03 Jun
Primary responsibilities include :
Good exposure and hand-on knowledge in currently used Microsoft Operating Systems including migrations,
upgrades and troubleshooting etc.
Should have good hardware troubleshooting skills in desktop, laptop, printers etc. and have knowledge of
Desktop/Laptop Imaging, Standardization, Security, management, Remote Management, Virtual Desktop Environment.
Responsible for Level-2 Escalations on all the end user devices.
Should be able to configure and troubleshoot Mobile devices, smart phones and tablets
for Internet/Intranet, Emails, contacts, calendar and sync etc.
Should have exposure to Group Policies and Active Directory.
Knowledge to any Helpdesk Ticketing /Call Monitoring System would be an added advantage.
Required skills, education, and experience:
Graduate in any stream
Minimum 4-5 years of experience
5-6 years of experience with Microsoft Windows Operating System, Microsoft Office 2010
Good desktop hardware troubleshooting skills
Good Mobile device troubleshooting skills
ITIL and MCITP will be added advantage
Encore Capital Group
https://www.encorecapitalgroup.com
by Encore Capital Group in Gurgaon
Experience: 3 to 6 yrs. | Opening(s): 1 Posted on: 03 Jun
Primary responsibilities include :
Good exposure and hand-on knowledge in currently used Microsoft Operating Systems including migrations,
upgrades and troubleshooting etc.
Should have good hardware troubleshooting skills in desktop, laptop, printers etc. and have knowledge of
Desktop/Laptop Imaging, Standardization, Security, management, Remote Management, Virtual Desktop Environment.
Responsible for Level-2 Escalations on all the end user devices.
Should be able to configure and troubleshoot Mobile devices, smart phones and tablets
for Internet/Intranet, Emails, contacts, calendar and sync etc.
Should have exposure to Group Policies and Active Directory.
Knowledge to any Helpdesk Ticketing /Call Monitoring System would be an added advantage.
Required skills, education, and experience:
Graduate in any stream
Minimum 4-5 years of experience
5-6 years of experience with Microsoft Windows Operating System, Microsoft Office 2010
Good desktop hardware troubleshooting skills
Good Mobile device troubleshooting skills
ITIL and MCITP will be added advantage
Encore Capital Group
https://www.encorecapitalgroup.com
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