Technical Support Executive
Dreams Unlimited India HR
Location(s): Indore, Jaipur
Experience0 to <1 Yr
Job Description
Salary< Rs 50,000 / Yr - 2.0 Lakh / Yr
Functional AreaCustomer Service (International), Technical Support / Helpdesk
IndustryBPO / Call Center
We have urgent opening for Technical Support Executive (Freshers)
Position: Technical Support Executive
Should Have Excellent Communication Skills
NOP: 20
Location: Jaipur(Rajasthan), Indore(M.P.)
Qualification: 3 years degree or diploma in hardware networking/trouble shooting 6months experience in international process.
Required Skills:
• Sound knowledge of Computers and Laptops.
• Sound knowledge of operating systems – XP, Vista, Windows 7 .
• Sound knowledge of computer hardware components – CPU, Motherboard, RAM, HDD, Modem.
• Good working knowledge of the Internet.
• Advance troubleshooting skills for Atleast one of the following:
Computer Desktop, including Internal Hardware.
Computer Laptop, including Internal Hardware.
• One of the Operating systems from the following: XP, Vista, Windows 7.
JD:
• Provide Voice based troubleshooting support to customers over remote software and resolve Technical queries based on customer’s query.
• Deliver Technical Support to Netgear customers over remote troubleshooting and chat support.
• This can be related to any computer/peripherals/networking related issues.
• They will also be responsible for handling customers’ post registration technical queries, providing post-sale customer service.
• Help in achieving SLA’s specially AHT and FCR.
• Communicate Quality standards and maintain customer satisfaction Index.
• Mentor and train the agents on latest issues.
• Should come up with new troubleshooting techniques.
Interested Can call Archana@9717174894
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