Walkin for Tech Support Engineer L1 for Rajkot.

Designation Walkin for Tech Support Engineer L1 for Rajkot.
Job Description

Quick Heal Technologies Pvt. Ltd. a leading IT security solutions and ISO 9001 certified company invites technology driven professionals for the profile of Tech Support Engineer- L1 for Rajkot.

Walk-in for technical test on Monday & Tuesday -   17th & 18th June 2013 between 11 AM to 4 PM at below address-

Quick Heal Technologies (P) Ltd
303 To 306 Royal Square,
Go-Down Road,Nr.Shilp Tower,
Tagore Road,
Rajkot

Contact Person : Piyush Vyas

Job Responsibilities:

- To provide L1 Tech Support to Quick Heal customers for all Quick Heal products.
- Troubleshooting & problem reporting.
- Handling escalated calls & regular cases via phone, remote & on-site.
- Conduct Quick Heal Staff Training on Quick Heal products.
- Conduct Dealer Enggs Training on Quick Heal products.
- Maintenance of CRM reports, Service Reports & Training Reports.
- In addition to the above, this profile covers pre-sales tech support also.

Desired Profile Excellent Communication skills, both written & oral
Good Presentation Skills.
Should be able to handle team of engineers.
Strong knowledge of Operating systems & Networking is must.
Experience 0 - 3 Years
Industry Type BPO / Call Centre / ITES
Role Associate/Senior Associate -(Technical)
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Education UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required
DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not Required
Compensation: Best in the Industry.
Location Surat
Keywords Technical Support, technical support engineer, technical support executive, customer support, desktop support, tsr, techsupport, helpdesk, tse, technical support representative, tech support executive, technical voice process, desktop engineer
Contact Manmohan
Quick Heal Technologies Pvt Ltd
Website http://www.quickheal.com
Job Posted 14 Jun