Job in GENPACT

Genpact...

formerly GE Capital International Services(GECIS), a GE affiliate and India's largest BPO and Knowledge Services organization, has over 20,000 employees spread across India, Mexico, Hungary, Poland, Romania, Philippines and China. In India, Genpact has over 16,000 employees working in offices in Delhi, Gurgaon, Hyderabad, Bangalore, Kolkata and Jaipur. Genpact provides a world class working environment and opportunities for career enhancement through focused training and rotations in different functions. Genpact also provides benefits such as medical, accident and life insurance, transport and round-the-clock medical facilities.Genpact was also recently named the 3rd best company to work for in India in the Business Today 10 Best Companies to work for in India survey. Genpact also topped the list of companies in the Dataquest 2005 BPO Company rankings.You can read more about Genpact at http://www.genpact.com.

Maha Walk In for Technical and Engineering Graduates - 34 Opening(s)

Job Description -Responsible to provide technical support assistance to US customers.
-Responsible to troubleshoot the issues related to Desktop, Laptops & Printers.
-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
-Listen attentively to customer needs and concerns; demonstrate empathy.
-Clarify customer requirements; probe for and confirm understanding of requirements or problem.
-Meet customer requirements through first contact resolution.-Confirm customer understanding of the solution and provide additional customer education as needed.
-Prepare complete and accurate work and update customer file.
-Candidate should be OK to sign a service agreement for 2 years.

Desired Profile WALK-IN INTERVIEWS
Walk-in Days : Monday to Saturday
Walk-in Timing : 10am to 2pm

Please carry all your Educational Documents, Id Proof, Passport Size Photograph, and Experience Letters of all Organization and a copy of your Resume.
Venue :
Noida
Genpact, Plot 21 & 22, ITES SEZ, Sector 135, Tower 8, Ground Floor, Noida
Contact : Manica : 8376812133; Kanika : 8588933869; Lovely: 9899870919; Deepika : 9910546181
We have a facility to travel from Botanical Garden Metro Station to Genpact Office, if u wish to avail that please call at the numbers mentioned above.
OR
Gurgaon
Genpact, Plot 22, Sector 18, Udyog Vihar, Gurgaon
Contact : Zeba : 9911271284; Satuti : 9582811066; Neha Rai : 9654492430; Swati : 9711596119; Deepak : 9971847006; Shipra : 9582490150
OR
Delhi
Genpact, 2nd Floor, DITP Building, Shastri Park, New Delhi
Contact : Nidhi : 8447800476; Jasleen : 9811653798; Neha Sharma : 9899213060

Experience 1 - 3 Years
Industry Type BPO / Call Centre / ITES
Role Associate/Senior Associate -(Technical)
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Education UG - B.Tech/B.E. - Any Specialization
PG - Any Postgraduate - Any Specialization
DOCTORATE - Doctorate Not Required
Location Delhi, Delhi/NCR, Gurgaon, Noida, Greater Noida
Keywords Technical support, Technical Support ExecutiveContact HR
GENPACT

Email Careers.ncr@genpact.comWebsite http://www.genpact.com