Network Engineer / Senior Network Engineer (wireless)
by IT TRAILBLAZERS CONSULTING PVT. LTD. in Bengaluru/Bangalore, Chennai
Experience: 2 to 6 yrs. Posted on: 26 Jun
JOB DESCRIPTION:
Network Engineer provides high level technical expertise to customers on complex wired and wireless LAN networking issues.
Responsibilities:
Provide phone, email, and web support portal consultation to customers, and partners
Provide technical answers to customers on product operation, installation, and configuration
Manage critical customer issues and facilitate communication between customers, tier-2 support, and engineering
Perform complex wired and wireless networking protocol trace analysis
Troubleshoot complex hardware and software issues
Replicate customer network scenarios and network problems in the lab
Escalate software and hardware issues to Tier2 and Engineering teams
Provide customer assistance on administrative support functions including RMA processing, product license administration, and support contract problems, as a back-up to tier-2 technical support
Manage workload and other assignments efficiently while being able to resolve time critical situations reliably and professionally
Document technical issues and open bugs
May be required to perform on-site diagnostics at customer locations
Address customer satisfaction issues
Perform support related special projects.
Salary:Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software - Application Programming, Maintenance
Role Category:Programming & Design
Role:Team Lead/Technical Lead
Bachelor's degree in Computer Science or related field
2 to 6 years of networking technical support required
Experience with WLAN, 802.11, TCP, UDP, DNS, DHCP, BGP, OSPF, RIP, Routers, Switches, Firewall, NAT, Multicasting, MPLS, Radius, AAA, etc.
Experience with wired/wireless protocol analyzers and sniffers (Wireshark, AirMagnet, Airopeek)
Computer or networking certifications are a plus
Can multi-task extremely well in a fast paced environment
Highly organized and detail oriented
Troubleshooting and enhanced deductive reasoning skills
Strong technical communication and customer service skills
Ability to manage multiple tasks simultaneously and work under time pressures
Ability to clearly document solution status and resolution.
Contact Details
Recruiter Name:Bhavya Nagaraj
Contact Company:IT TRAILBLAZERS CONSULTING PVT LTD
Address: #1190/18, 26th Main, Anjandri Avenue 1st Floor, 9th Block, Jayanagar BANGALORE,Karnataka,India
Telephone:91-80-40413445
by IT TRAILBLAZERS CONSULTING PVT. LTD. in Bengaluru/Bangalore, Chennai
Experience: 2 to 6 yrs. Posted on: 26 Jun
JOB DESCRIPTION:
Network Engineer provides high level technical expertise to customers on complex wired and wireless LAN networking issues.
Responsibilities:
Provide phone, email, and web support portal consultation to customers, and partners
Provide technical answers to customers on product operation, installation, and configuration
Manage critical customer issues and facilitate communication between customers, tier-2 support, and engineering
Perform complex wired and wireless networking protocol trace analysis
Troubleshoot complex hardware and software issues
Replicate customer network scenarios and network problems in the lab
Escalate software and hardware issues to Tier2 and Engineering teams
Provide customer assistance on administrative support functions including RMA processing, product license administration, and support contract problems, as a back-up to tier-2 technical support
Manage workload and other assignments efficiently while being able to resolve time critical situations reliably and professionally
Document technical issues and open bugs
May be required to perform on-site diagnostics at customer locations
Address customer satisfaction issues
Perform support related special projects.
Salary:Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software - Application Programming, Maintenance
Role Category:Programming & Design
Role:Team Lead/Technical Lead
Bachelor's degree in Computer Science or related field
2 to 6 years of networking technical support required
Experience with WLAN, 802.11, TCP, UDP, DNS, DHCP, BGP, OSPF, RIP, Routers, Switches, Firewall, NAT, Multicasting, MPLS, Radius, AAA, etc.
Experience with wired/wireless protocol analyzers and sniffers (Wireshark, AirMagnet, Airopeek)
Computer or networking certifications are a plus
Can multi-task extremely well in a fast paced environment
Highly organized and detail oriented
Troubleshooting and enhanced deductive reasoning skills
Strong technical communication and customer service skills
Ability to manage multiple tasks simultaneously and work under time pressures
Ability to clearly document solution status and resolution.
Contact Details
Recruiter Name:Bhavya Nagaraj
Contact Company:IT TRAILBLAZERS CONSULTING PVT LTD
Address: #1190/18, 26th Main, Anjandri Avenue 1st Floor, 9th Block, Jayanagar BANGALORE,Karnataka,India
Telephone:91-80-40413445
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