Opening for IT Helpdesk Executive - Mumbai (powai) by Net Connect Pvt Ltd in Mumbai

Opening for IT Helpdesk Executive - Mumbai (powai)
by Net Connect Pvt Ltd in Mumbai

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Experience: 0 to 2 yrs.  | Salary: INR 50,000 - 1,50,000 P.A  |  Opening(s): 2 Posted on: 31 May

Good communication skills.
Receive the user queries on phone or through email & try to provide first level support for resolution of customer incidents
Diagnose and resolve technical hardware and software issues
Configuring Mail clients & trouble shooting mail client issues
Log the calls by e-mails or by phone call.
Log tickets for user regarding their queries received.
Find out the call update & status in ticketing tool
Provided telephone, online customer service/support.
Salary:INR 50,000 - 1,50,000 P.A
Industry:IT-Hardware & Networking
Functional Area:IT Hardware, Technical Support, Telecom Engineering
Role Category:Technical Support
Role:Customer Support Engineer/Technician
Keyskills:Helpdesk, IT Helpdesk, Service desk, IT coordinator, Help desk Executive
Criteria:-
Qualification: - Graduation
Experience: - 1+
Location: - Mumbai (Powai)
Shift: - 24*7
Recruiter Name:Rohit Kumar
Reference Id:Mum -